Join a dynamic and innovative Learning & Development provider in the IT sector, where your skills in customer success will drive impactful outcomes. We are looking for a proactive and strategic individual to manage and enhance client relationships, ensuring both retention and growth across a portfolio of key accounts. This is an exciting opportunity to work in a fast-paced environment, fostering strong partnerships and delivering measurable results. This hybrid role requires travel to their London office 3 days per week.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Build and nurture trusted relationships with key stakeholders in client organisations, acting as a strategic advisor throughout their journey
- Lead and manage the delivery of client campaigns, ensuring alignment with their commercial goals and maintaining satisfaction against key performance indicators
- Analyse and report on campaign performance, highlighting ROI and strategic value to reinforce client partnerships
- Collaborate effectively with internal teams across marketing, operations, and product functions to ensure seamless communication and project delivery
- Stay updated on industry trends and client needs to provide tailored, innovative solutions
Skills
- Exceptional interpersonal and communication skills, with the ability to manage relationships across senior stakeholders
- A good knowledge of customer success metrics including CSAT, ARR, NPS etc
- Proven ability to manage multiple projects and accounts simultaneously, demonstrating excellent organisational and time management skills
- Strong analytical and reporting skills to present business cases and strategic insights effectively
- A proactive and adaptable mindset, capable of navigating dynamic environments
Experience
- Minimum of 2 years in a client-facing role such as customer success or client services
- Proven success improving customer success metrics including NPS, CSAT and ARR
- Demonstrated experience managing campaigns and projects across multiple channels
- Familiarity with Digital learning and technology such as LXPs is a strong advantage
Education
- Any related qualifications are desirable but not essential
Apply now
Your recruiter
Barney Heath
Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.
Talk to Barney Heath
