Are you ready to make a real impact at a fast-growing company in the exciting learning technology sector? Were looking for a dynamic and results-oriented Strategic Account Manager to join our clients high-performing team as they continue to expand. If youre passionate about building strong client relationships and driving growth, this is your chance to be part of an innovative L&D organisation dedicated to customer success. This hybrid role requires just 1-2 days of office/client travel per month.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Build and nurture strong, trust-based relationships with key stakeholders in client organisations, understanding their objectives, challenges, and needs
- Identify and capitalise on upselling and cross-selling opportunities within existing accounts to drive growth
- Develop strategic plans for account growth and retention that align with the company's and clients' goals
- Proactively manage the renewal process for subscription-based accounts, anticipating challenges and ensuring high retention rates
- Collaborate with cross-functional teams including Sales, Product, Marketing, and Customer Support to create and implement strategies for organic growth and exceptional client satisfaction
- Develop a deep understanding of the company’s solutions to effectively communicate value propositions to clients
- Track key performance indicators related to account health, adoption, and customer success, and use data insights to drive improvements
- Drive continuous improvement in account management processes to enhance overall efficiency and impact
Skills
- Strong communication and interpersonal skills, with the ability to confidently engage with both internal and external stakeholders
- Exceptional organisational skills, able to manage multiple priorities while adapting to changing demands
- A passion for customer success and a deep understanding of the customer lifecycle, from acquisition to retention
- Proven ability to drive growth, renewals, and customer satisfaction
Experience
- A minimum of 3 years of experience in account management, within the learning technology industry
- A proven track record of achieving revenue growth and retention targets
- Experience with managing subscription-based accounts and handling renewals
Education
- Any LD related qualifications are desirable but not essential
Apply now
Your recruiter
Barney Heath
Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.
Talk to Barney Heath
