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Customer Success Manager

£30K-£36K Basic Salary

Location East Midlands
Sector Learning Providers
Job type Permanent
Role Sales
Job ref 2919
Benefits Pension

We are working with a leading digital learning solutions provider who are looking to recruit a Customer Success Manager for this brand-new position. The role will be remote, and the successful candidate must be able to travel to East Midlands minimum 1 day per week.

Stand out from other candidates, with the LPI’s Capability Map see how


  • The role will involve the onboarding of new clients who have purchased the Learning Management System.
  • Responsibilities will include working closely with your Technical Developers/LMS Admins/Implementation Managers during the onboarding of new clients from a user experience perspective, ensuring they are fully aware of all the features that the LMS has to offer.
  • There will also be some pro-active account management involved, ensuring that existing clients retention and renewals of subscriptions.
  • Manage a portfolio of client accounts with annual revenues in the range of £8K-£40K
  • Pro-active account management, ensuring existing clients renew subscriptions
  • Advise on new ways to improve how customers can best utilise the LMS
  • Responsible for managing client accounts, including acting with speed, accuracy, and insight in order to manage the customers’ expectations, develop a relationship and add value
  • Demonstrate an in-depth understanding of the company’s capabilities and how their services can help your targeted clients, specifically focusing on the digital offerings.
  • Assess customer needs to understand any training gaps and what solutions could be best suited to their needs
  • Pro-active account management, ensuring existing clients renew subscriptions


  • Excellent communication skills on the telephone, face-to-face and in writing
  • Positive can-do attitude
  • Strong influencing and negotiation skills both with clients and internal stakeholders


  • An all-round interest in e-learning and learning technology
  • Minimum 2 years experience in an account management or customer success focused role
  • Demonstrable experience managing a number of client accounts simultaneously, typically 8 at one time
  • Previous experience selling eLearning solutions or learning platforms is extremely desirable
  • Experience working with learning platforms such as Totara, Cornerstone, Moodle etc.


  • Educated to degree level or equivalent is beneficial


  • Relevant sales/account management qualifications are advantageous

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LPI Capability Map

If you plan to apply for this job, it may help your application to submit your Capability Map Competency Profile, in addition to your CV.


Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo