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Customer Success Manager

£30K-£36K Basic Salary

Location East Midlands
Sector Learning Providers
Job type Permanent
Role Sales
Job ref 2919
Benefits Pension

We are working with a leading digital learning solutions provider who are looking to recruit a Customer Success Manager for this brand-new position. The role will be remote, and the successful candidate must be able to travel to East Midlands minimum 1 day per week.

Stand out from other candidates, with the LPI’s Capability Map see how


Responsibilities

  • The role will involve the onboarding of new clients who have purchased the Learning Management System.
  • Responsibilities will include working closely with your Technical Developers/LMS Admins/Implementation Managers during the onboarding of new clients from a user experience perspective, ensuring they are fully aware of all the features that the LMS has to offer.
  • There will also be some pro-active account management involved, ensuring that existing clients retention and renewals of subscriptions.
  • Manage a portfolio of client accounts with annual revenues in the range of £8K-£40K
  • Pro-active account management, ensuring existing clients renew subscriptions
  • Advise on new ways to improve how customers can best utilise the LMS
  • Responsible for managing client accounts, including acting with speed, accuracy, and insight in order to manage the customers’ expectations, develop a relationship and add value
  • Demonstrate an in-depth understanding of the company’s capabilities and how their services can help your targeted clients, specifically focusing on the digital offerings.
  • Assess customer needs to understand any training gaps and what solutions could be best suited to their needs
  • Pro-active account management, ensuring existing clients renew subscriptions

Skills

  • Excellent communication skills on the telephone, face-to-face and in writing
  • Positive can-do attitude
  • Strong influencing and negotiation skills both with clients and internal stakeholders

Experience

  • An all-round interest in e-learning and learning technology
  • Minimum 2 years experience in an account management or customer success focused role
  • Demonstrable experience managing a number of client accounts simultaneously, typically 8 at one time
  • Previous experience selling eLearning solutions or learning platforms is extremely desirable
  • Experience working with learning platforms such as Totara, Cornerstone, Moodle etc.

Education

  • Educated to degree level or equivalent is beneficial

Qualifications

  • Relevant sales/account management qualifications are advantageous

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LPI Capability Map

If you plan to apply for this job, it may help your application to submit your Capability Map Competency Profile, in addition to your CV.


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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo