Client Success Manager – Compliance, Learning & Performance
£50K-£70K Basic + £20K Bonus
Location | Home-based |
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Sector | Learning Providers |
Job type | Permanent |
Role | Sales |
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Job ref | 2918 |
Benefits | Bonus scheme, Pension |
An exciting opportunity with a provider of AI powered compliance, learning and performance and behavioural change solutions with an enviable client base. As an Account Director you will be responsible for growing a select number of accounts by engaging with and influencing key client stakeholders, maximising their investment, identifying their challenges and pain points and helping in the pre-implementation stages when required.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Manage and grow a selection of key accounts
- Achieve personal sales and account growth targets (Circa £700K)
- Create and implement contact strategies and account plans
- Anticipate client needs and discover new opportunities within new divisions of existing accountsDevelop new business via warm lead conversion and outbound activity
- Lead client engagement activities and deliver client service excellence
- Achieve trusted adviser status through solutions based engagement
- Collaborate with internal marketing, sales and development teams
Skills
- Excellent problem solving and consultative sales ability
- Strong knowledge of technology enables performance support solutions
- Adept at developing high value client relationships
- Excellent written and verbal communications skills
- Strong rapport building skills
- Good attention to detail
- Growth mindset with a ‘can do’ attitude
- Results driven and tenacious
Experience
- Several years of success as a Client Success Manager, Account Manager Account Director role, or similar
- Sales experience within EdTech, or an LD, change management focused consultancy
- Proven ability to achieve personal annual sales targets of 500K to 1M
- Experience of dealing with senior stakeholders in different countries and time zones
- Experience of selling to senior HR, LD and compliance decision makers
- Proven history of identifying, closing and developing new name business
- A genuine interest in areas such as LD, performance improvement and risk management
Education
- Degree level or equivalent would be beneficial
Qualifications
- Formal training in any sales methodologies would be an advantage
LPI Capability Map
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