Client Success Manager – Compliance, Learning & Performance

An exciting opportunity with a provider of AI powered compliance, learning and performance and behavioural change solutions with an enviable client base. As an Account Director you will be responsible for growing a select number of accounts by engaging with and influencing key client stakeholders, maximising their investment, identifying their challenges and pain points and helping in the pre-implementation stages when required.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

• Manage and grow a selection of key accounts
• Achieve personal sales and account growth targets (Circa £700K)
• Create and implement contact strategies and account plans
• Anticipate client needs and discover new opportunities within new divisions of existing accountsDevelop new business via warm lead conversion and outbound activity
• Lead client engagement activities and deliver client service excellence
• Achieve trusted adviser status through solutions based engagement
• Collaborate with internal marketing, sales and development teams

Skills

• Excellent problem solving and consultative sales ability
• Strong knowledge of technology enables performance support solutions
• Adept at developing high value client relationships
• Excellent written and verbal communications skills
• Strong rapport building skills
• Good attention to detail
• Growth mindset with a ‘can do’ attitude
• Results driven and tenacious

Experience

• Several years of success as a Client Success Manager, Account Manager Account Director role, or similar
• Sales experience within EdTech, or an LD, change management focused consultancy
• Proven ability to achieve personal annual sales targets of 500K to 1M
• Experience of dealing with senior stakeholders in different countries and time zones
• Experience of selling to senior HR, LD and compliance decision makers
• Proven history of identifying, closing and developing new name business
• A genuine interest in areas such as LD, performance improvement and risk management

Education

• Degree level or equivalent would be beneficial

Qualifications

• Formal training in any sales methodologies would be an advantage

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.