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LMS Senior Training and Support Specialist

£35K-£45K Basic

Location Home-based
Sector Private Sector
Job type Permanent
Role Learning technologies
Job ref 2987
Benefits Life assurance

A leading provider of digital learning platforms is looking for a Senior Training and Support Specialist to deliver online training sessions and excellent client support via email, phone and online meetings to ensure our clients’ success with their platforms. This is a remote position with occasional visits to the office.

This job aligns to the LPI’s Capability Map see how


Responsibilities

As a Senior Training and Support Specialist you will provide high quality implementation and support services to new and existing clients, you’ll:

  • Deliver engaging online Totara training sessions to key clients.
  • Work closely with the Implementation Manager – you’ll be the lead platform specialist.
  • Work with Managers and Directors to ensure our training and support services remain innovative and effective.
  • Provide specialist platform insights to Directors when required.
  • Work with the management team to ensure our clients have a smooth transition to new Moodle and Totara versions.
  • Be the go-to platform expert for our marketing team.
  • Use your experience to help resolve complex support requests.
  • Provide expert, solutions-driven support to existing clients via email, phone and online meetings.
  • Proactively communicate with clients throughout implementation projects and support requests.
  • Scope and deliver system configuration to meet client requirements.
  • Be responsible for the maintenance and expansion of video and help resources, working with colleagues as required.
  • Support our sales team with pre-sales system knowledge when required.

 

Skills

  • Be confident working with senior management.
  • Be a strong verbal and written communicator.
  • Strive to achieve the highest level of client satisfaction in all client interactions.
  • Be a team player.
  • Take a proactive approach to time management and scheduling, working cooperatively with colleagues and clients.
  • Be able to prioritise a busy workload.
  • Continuously develop your expert knowledge of the software applications we offer, their uses and trends in learning and development.
  • Have a home environment suitable for work.

 

Experience

  • Have at least two years practical experience as an administrator or specialist in Totara, Moodle or another digital learning platform.

Education

  • Have a background in learning and development, support, training, or technology.

Qualifications

  • Have at least two years practical experience as an administrator or specialist in Totara, Moodle or another digital learning platform.
  • Have a background in learning and development, support, training, or technology.

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LPI Capability Map

This role aligns to the following competencies on the LPI’s Capability Map. If you plan to apply for this job, it will help your application to submit your Capability Map Competency Profile, in addition to your CV.


Design and develop solutions

Performance support
3 – Advanced

Ensuring resources are available for improving performance, tagging and placing them within the context of the workflow and need as an output of performance consulting, the information architecture and learning solution design.

Facilitate learning

Facilitate live virtual learning
4 – Strategic

Facilitating interactive virtual-learning events using varied and regular interactive opportunities to encourage participation with the overall aim of meeting the session objectives/outcomes.

Support learning

Support coaching
4 – Strategic

Building a culture of coaching where coaching is available at all levels of the organisation. Developing the skills of, and providing support to, leaders and managers to coach individuals and groups.

Support work teams
4 – Strategic

Working with line and project managers to help a work team perform by working, collaborating and learning effectively together.

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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo