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LMS Training & Support Specialist

£25K-£30K Basic

Location Home-based
Sector Private Sector
Job type Permanent
Role Learning technologies
Job ref 2986
Benefits Life assurance, Pension

A leading provider of digital learning platforms are expanding their implementation team and looking for a Training and Support Specialist to deliver online training sessions and excellent support via email and phone. A fully remote role with occasional visits to the office

This job aligns to the LPI’s Capability Map see how


Responsibilities

Our Training and Support Specialists provide high quality implementation and support services to new and existing clients, you will:
  • Be the first point of contact for support queries
  • Provide expert, solutions-driven support to existing clients via email and phone
  • Proactively communicate with clients throughout implementation and support requests
  • Deliver engaging online training sessions
  • Scope and deliver system configuration to client requirements
  • Create and maintain high quality training and support guides
  • Provide expert pre-sales information and advice as required to support sales colleagues
  • Scope, prepare and deliver effective solution-oriented learning platform demonstrations
  • Keep up to date with our platforms and share this knowledge across the wider team

Skills

  • Passionate about client satisfaction in all client interactions and communication
  • Ability to establish and maintain excellent relationships with clients and internal stakeholders
  •  Willing to work cooperatively with colleagues and clients at all times
  • Able to undertake all work in a timely and accurate manner
  • Ability to engage with relevant online communities to build expert knowledge and understanding of the software applications we offer, their uses and trends in learning and development
  • Have a home environment suitable for work
  • You have a presence – you thrive working with people and building relationships
  • You’re curious and you like to solve challenges. When you know your stuff, you can explain it clearly and people trust and respect you
  • You’re passionate about technology and using it to solve real problems
  • You’re disciplined, focused and able to work productively in a fully remote role

Experience

  • Have experience as a user, administrator or specialist in Totara, Moodle or any other digital platform
  • Have a background in learning and development, support, training or technology

Education

  • Have a background in learning and development, support, training or technology

Qualifications

 
  • Have experience as a user, administrator or specialist in Totara, Moodle or any other digital platform
  • Have a background in learning and development, support, training or technology

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LPI Capability Map

This role aligns to the following competencies on the LPI’s Capability Map. If you plan to apply for this job, it will help your application to submit your Capability Map Competency Profile, in addition to your CV.


Design and develop solutions

Performance support
3 – Advanced

Ensuring resources are available for improving performance, tagging and placing them within the context of the workflow and need as an output of performance consulting, the information architecture and learning solution design.

Facilitate learning

Facilitate live virtual learning
4 – Strategic

Facilitating interactive virtual-learning events using varied and regular interactive opportunities to encourage participation with the overall aim of meeting the session objectives/outcomes.

Strategy and operations

Manage technology for learning
4 – Strategic

Working with others to manage the technology strategy, roadmap and tools used to enable the individual and organisational learning and performance needs of today – and the innovations of tomorrow.

Support learning

Support coaching
3 – Advanced

Building a culture of coaching where coaching is available at all levels of the organisation. Developing the skills of, and providing support to, leaders and managers to coach individuals and groups.

Support work teams
3 – Advanced

Working with line and project managers to help a work team perform by working, collaborating and learning effectively together.

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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo