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LMS Customer Service Advisor

£20K-£25K Basic Salary

Location Southeast, Hampshire
Sector E-learning, Learning technologies
Job type Permanent
Role Operations and delivery
Job ref KB2859

Our client, a well-established provider of digital learning solutions, including bespoke eLearning and a learning management system (LMS), is looking for a Customer Service Advisor, who can support clients/learners with any queries regarding their LMS.

We’re looking for a positive and energetic individual, who can offer excellent customer service!

Key responsibilities

  • Be the first point of contact for all clients with any queries they have about their LMS
  • Maintain a strong understanding of the LMS functions within various client’s systems
  • Deliver training to site administrators during the LMS implementation process and throughout the relationship
  • Produce and maintain help guides and other support documentation for learners and site administrators
  • Liaise with 2nd line support for any technical issues that require escalating

Experience

  • 2 years’ experience in a customer service or customer support role
  • A strong knowledge of Learning Management Systems is desirable
  • Demonstrable experience of problem solving/trouble shooting leading to effective solutions

Skills

  • Exceptional customer service skills
  • Strong interpersonal skills and collaborative working style
  • Proven capability in Microsoft Office applications
  • Demonstrable evidence of organisational and administrative skills
  • Attention to detail and accuracy in all working areas
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