Are you passionate about digital learning solutions and client success? We are looking for a dedicated Client Success Manager to join a dynamic and innovative learning organisation. This role offers the chance to work closely with a global enterprise client, ensuring seamless implementation and adoption of learning platforms. If you have experience in SaaS, customer success, and stakeholder engagement, this could be the perfect role for you! This hybrid role requires travel to their London office 1-2 days per month, with additional client travel.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Act as a trusted advisor to clients, ensuring they maximise the value of the learning platform and content
- Guide stakeholders in selecting and implementing the right learning solutions
- Lead onboarding processes, ensuring smooth platform setup, configuration, and training
- Collaborate with internal teams to design and integrate digital learning solutions
- Support ongoing product adoption and customer satisfaction, addressing any concerns proactively
- Serve as a key liaison between clients and internal teams to facilitate seamless communication
Skills
- Strong interpersonal and relationship-building skills
- Proactive, results-driven mindset
- Excellent time management and prioritisation abilities
- Adaptability and strategic thinking
- Willingness to travel when necessary
Experience
- Background in Engagement Management, LMS implementation consulting, or CustomerClient Success
- Experience and understanding of the LD or SaaS industry
- Understanding of enterprise technologies such as LDAP, SSO, CRM, ERP, or HRIS
Education
- Any related qualifications are desirable but not essential
Apply now
Your recruiter
Barney Heath
Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.
Talk to Barney Heath
