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Training Delivery Manager - L&D

£30K-£40K Basic Salary

Location London
Sector Training
Job type Permanent
Role Operations and delivery
Job ref KB2277

A fantastic opportunity working with global clients to ensure the high-quality delivery of training programmes. With client facing experience and superb organisational skills, you will possess a track record of managing bespoke training projects to the highest standards and will often be the first point of client contact, following a sale.

Key responsibilities

  • Oversee the delivery of quality, bespoke and tailored training solutions and ensure that clients receive a high standard of customer service
  • Liaise with clients following each training project sale
  • Develop strong relationships with key clients via excellent service levels
  • Oversee and organise both classroom and virtual classroom delivery globally, taking into account different time zones etc.
  • Support the sales team in developing existing clients and identifying new opportunities
  • Assign Trainers to projects based on their suitability and availability
  • Liaise with Trainers and clients to organise the venue and dates for the training workshops
  • Conduct regular client review meetings
  • Assist the sales team in writing proposals and presentations for clients

Candidate’s requirements

  • A minimum of 2 years’ experience in a training operations management or similar role
  • Excellent project management and organisational skills
  • Good client facing and rapport building skills
  • Good knowledge of Microsoft Office, including Word and Excel
  • Strong communication and interpersonal skills
  • Ability to make decisions efficiently and quickly
  • Strong commercial acumen
  • Experience within the training and learning services industry
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