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Online Education Core Services Manager

Circa £36K Basic Salary + benefits

Location Southeast, Berkshire
Sector Learning technologies
Job type Permanent
Role Operations and delivery
Job ref JF2314

Our client is the leading international provider of supported online learning for the property environment, with over 90 years’ experience in providing the highest quality learning opportunities for the industry. They offer a range of property-related academic programmes, as well as providing professional development and tailor-made corporate training courses.

In order to enhance the student experience and meet the goal of delivery excellence, the department has recently reorganised its structure. This has created an exciting opportunity and we are now looking for an experienced VLE/LMS Manager to join our new Online Education Core Services Team. As the Core Service Manager of this critical helpdesk function. You and your team will support the learning technologies that they employ to deliver the learning and teaching. You will lead and manage the team, making sure that customer service and delivery excellence are fully embedded and working in practice, day-to-day, for the benefit of the students and staff.

Key responsibilities

  • Providing an excellent level of customer service to students and staff
  • Managing the VLE and other learning technology systems, and managing team workload
  • Providing technical support and training, and advising colleagues on the functionality of the VLE and producing user guides
  • Planning and scheduling content set up
  • Taking ownership of relationships with hosting companies and technology suppliers, acting as the lead contact
  • Managing system upgrades
  • Planning and implementing the VLE roadmap

Candidate’s requirements

A higher education qualification or equivalent professional experience, along with people management experience are essentials for this role. You must have strong technical experience, including HTML and XML and be comfortable with hand-coding. We require you to be familiar with following standards and procedures and troubleshooting issues, and you must have a solid understanding of e-learning and online technologies for online learning environments, as well as a familiarity of instructional design concepts. Excellent customer service and communication skills are key; you must be able to work to deadlines in a highly pressurised environment. Previous experience of managing a VLE Helpdesk function and technical experience of working with Moodle are desirable.

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