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Senior Customer Success Consultant (EMEA)

Circa £50K - £55K Basic Salary+ Excellent Benefits

Location Home-based, UK Home Based - German Speaking
Sector Learning and development
Job type Permanent
Role Sales and marketing
Job ref JF2098

Are you a client centric eLearning professional with a commercial bias? Blue Eskimo would love to discuss this new role in more depth.

Why is this job so good?

  • You’ll be joining a Global organisation with some of the top enterprise companies as their clients
  • It is home-based in the South East/London area with a car allowance
  • They offer a great range of benefits including a good salary, bonus and private medical health care
  • You will work with the sales, marketing and the technical teams to ensure clients have a seamless service

Key responsibilities

  • Work with clients to develop and enhance their eLearning project by providing the tools, templates and other resources
  • Build and develop client relationships by facilitating the resolution of client issues and concerns
  • Using best practice and consultative methodologies to drive renewal and growth outcomes
  • Perform end-user audit for each customer to produce data and advice, which can be utilised in performance improvement and product development
  • You will become the client go-to person and be accountable for the continued success of your valued customer

Candidate’s requirements

  • Adapt at working in partnership with the sales team to pilot programmes and project manage, including keeping CRM systems updated
  • Great experience of End User testing and data reporting
  • Enjoy keeping up-to-date with industry developments, competency framework assessment
  • A strong relationship builder with a flair for problem solving and web technology (Portals, HTML & JavaScript)
  • Excellent German language skills (written and oral)
  • Experience of working within the DACH region is a distinct advantage
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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo