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Team Manager – L&D Solutions

£40K Basic Salary + Benefits

Location Southeast
Sector Learning and development
Job type Permanent
Role Operations and delivery
Job ref EK2131

Are you focused on ensuring customer delight? Have you got previous experience managing a driven team in a customer services environment? Do you thrive in a high transaction volume service business?

We are looking for a Manager to lead a team of client focused advisors, working closely with key customers to deliver on agreed SLA’s and ensure the highest level of service, taking owner of all deliverables.

Key responsibilities

  • Ensure contractual obligations are met and KPIs and SLAs are exceeded
  • Meet with clients on a regular basis to check service delivery is aligned to the customer contract
  • Make recommendations regarding service delivery
  • Assist in the implementation of new and additional services
  • Be the single operational point of contact for customers
  • Lead and direct a large team

Candidate’s requirements

  • Previous people management experience within a customer service environment (10+ people)
  • 3+ years of experience working in a client engagement role or equivalent
  • Demonstrable experience in a high transaction volume service business with multiple customer and supplier relationships
  • Strong business acumen with the ability to think strategically
  • Excellent communication skills and able to have difficult conversations at a senior level
  • Previous learning industry experience is advantageous

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo