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UX Researcher

£30K-£40K Basc Salary

Location Southeast, Surrey
Sector Learning and development, Learning technologies
Job type Permanent
Role Creative, Operations and delivery, Sales and marketing
Job ref HW2172

An exciting opportunity for an experienced UX Researcher to join a global company on a permanent basis. You will be expected to be the voice of UX within digital improvement projects and develop UX design principles to enhance user experience.

Key responsibilities

• Work closely with the UX designer to create UX design principles which enhance the customer experience whilst meeting commercial goals
• Define requirements to deliver fit for purpose, customer needs driven designs
• Run usability tests to see how users interact with systems and develop user surveys to gather information
• Undertake expert audits of systems and shadow users to see how they interact with systems
• Document customer journeys, and other deliverables to support design and development of the system
• Facilitate CX workshops to help develop business
• Engage in implementation analysis for continuous improvement

Candidate’s requirements

• 2 years’ experience developing and delivering commercially driven user experience focussed projects
• Competent in usability testing methodologies, statistics, analysis and reporting.
• Excellent at undertaking primary research through surveys, interviews and focus groups.
• Excellent knowledge of creative process and techniques for user experience
• Have a general understanding of Human Computer Interfaces and Cognitive Psychology
• Strategic thinker with excellent problem-solving capability
• You will be able to provide evidence of delivering commercially viable business solutions to meet customer needs.

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Working with the Learning & Performance Institute

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