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Client Relationship Manager - Learning

£30K-£50K base + OTE £50K-£80K

Location London
Sector E-learning, Learning and development
Job type Permanent
Role Sales and marketing
Job ref HW2333

A market leading provider of learning and development solutions with an enviable client base is seeking a proven, consultative relationship builder with a proven track record and a genuine interest in advising clients on appropriate training solutions.

Key responsibilities

• Manage and develop existing accounts within UK and European corporates
• Be the primary contact for client and undertake regular client meetings
• Utilise account profiling and development skills and best practice
• Identify cross-sell and up-sell opportunities via consultative sales and trust building
• Gain ‘trusted advisor’ status within existing clients
• Achievement of targets based in increased spend in allocated accounts
• Collaborate with internal stakeholders including project teams to service and implement client solutions
• Ensure all records are kept up to date in CRM system
• Create and manage campaigns for the sector focus accounts in UK and European markets
• Gain a detailed knowledge of the industry including competitors, industry forums etc.
• Effectively analyse client data and market demographics

Candidate’s requirements

• Minimum of three years in a client relationship building capacity within the learning and development sector
• A genuine interest in learning and development and relevant solutions
• Proven track record using a consultative, solutions focused approach to relationship building within training, L&D, e-learning
• Proven credibility at senior level within corporate environment
• Client focused with excellent service levels
• Track record of achieving personal sales targets
• Proven ability to analyse clients and map a complex set of solutions to meet expectations and needs
• Experience of selling bespoke solutions at C-level to client contacts
• Good presence and respectable level of ‘gravitas’
• Excellent questioning, listening and analytical skills
• Good proposal writing and presentation skills


Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo