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Head of Operations

£65K Basic Salary

Location Southeast, Berkshire
Sector E-learning, Learning and development
Job type Permanent
Role Operations and delivery
Job ref LS2132

An exciting opportunity has arisen for a Head of Learning Operations for a fast-growing and highly reputable client.

You will be responsible for delivering strategic growth of the business and managing the operations to ensure a well-managed and effective service delivery.

Key responsibilities

  • Manage the operations to deliver outstanding customer service
  • Responsible for the overall service delivery, learning solutions
  • Work with internal and external SME’s, representing best practice
  • Take ownership of learning initiatives working with senior team members to ensure projects are delivered on time, to budget and comply with regulations
  • Ensure effective scheduling and accurate forecasting of training and digital learning interventions
  • Manage, mentor, coach and develop high performing teams

Candidate’s requirements

  • 5 years experience managing large teams in an office based, customer service environment
  • Strong commercial and business acumen
  • Strategic thinker with the ability to understand complex business needs
  • Experience managing complex client accounts or within business with many stakeholders and high volume, sometime complex requirements
  • Excellent communication, negotiation and analytical skills
  • Learning and development (L&D) experience is an advantage
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Working with the Learning & Performance Institute

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